Provestra's 67-day refund, step by step
Provestra comes with a refund from its maker, Leading Edge Health. Here is what the terms say, in plain words, and the order to do things in so a return counts.
The short version
- Who handles it: the maker, Leading Edge Health. ProvestraDirect.com does not sell, ship or refund anything.
- The window: your return has to arrive back at the maker’s warehouse within 67 days of the day your order was delivered. The maker’s pages also talk about trying the product for 60 days; the 67 days is the deadline for your return to arrive.
- What goes back: the empty containers. If you ordered several boxes, your first two opened containers and any unopened ones can go back.
- What you get back: the purchase price. Shipping charges are not refunded, and you pay for the return shipping.
- How often: refunds are limited to one order per customer.
Step by step
- Ask the maker for a return number first. The maker’s refund page calls it an RMA number and says products returned without one are not eligible for a refund. You request it with the form on the maker’s refund page. The maker says customer service will get back to you within 48 hours and sends the RMA number by email.
- Pack what you are returning. Include the empty containers, plus any unopened boxes from the same order.
- Send it early enough to arrive in time. The deadline is when the parcel reaches the warehouse, not when you post it, and the maker says there are no exceptions. The maker recommends a tracked mail service, because it is not responsible for parcels lost or damaged on the way back. Keep the tracking number.
- Wait for the refund. The maker checks the returned product, then refunds the purchase price, less shipping. Its pages do not say how long the refund takes.
If you ordered more than one box
The maker’s guarantee page says that with a multi-box order, your first two opened containers (returned within what it calls the 60-day guarantee period) and any unopened containers are eligible for a full refund. In practice, you can open up to two boxes to try the product, and if it is not for you, send those two back together with the boxes you never opened.
If something arrives damaged or missing
The maker’s refund page says claims for missing or damaged items must be made within three business days, so check your parcel as soon as it arrives. For damage, the maker asks for a photo, your order number and your contact details, sent to support@leadingedgehealth.com.
Where these terms come from
This page summarizes the maker’s guarantee page and refund page, as we read them on October 26, 2026. The maker can change its terms, and its own pages are the ones that count, so read them before you return anything. For prices and the order steps, see prices and ordering.
